Daktela is a modern Czech AI contact center with more than 20 years of experience, unifying all customer communication—from phone calls and emails to chats and social media messages. All in one place, within a single, clear platform enhanced with AI features.

Thanks to integration with Raynet CRM, you always know who is calling, what they have previously dealt with, and how to best assist them. All interactions are automatically linked to the customer directly in the CRM. And the best part? Artificial intelligence helps handle routine requests faster, giving your team more time for what truly matters.

Daktela + Raynet = a powerful combination

All communication channels unified in one platform,

AI saves time and accelerates customer communication – chatbots, automations, smart call routing,

instant insight into customer history – you know what they need before they say “Hello”,

works just as well for a company of 5 people as for organizations with 500 operators.

Daktela website: https://daktela.com/

More information: see text below

Customer support that runs like clockwork – connect Daktela with Raynet

Customer support is the backbone of today’s business. Expectations for speed, quality, and transparency continue to grow. That’s why Daktela exists – a leader in the contact center industry that has been helping companies unify all customer communication into one clear platform for over 20 years.

Calls, emails, chats, SMS, social media – everything in one place. Enhanced by artificial intelligence and integrations with other systems such as e-shops, CRM solutions, or authentication services.

Daktela is a safe choice for companies that want to grow without losing control. Whether you have a few operators or hundreds of agents across multiple countries – the platform scales with you.

What do you gain by integrating Daktela with Raynet CRM?

You finally get a complete view of each customer in one place – from the first phone call to the latest email. Thanks to the Daktela and Raynet CRM integration, all interactions are available in one system without switching between tools.

You know who is calling before you pick up,

all communication is automatically logged to the relevant contact,

you gain clarity, speed, and efficiency in your daily work.

Want to learn how to set it up? Check out the detailed integration guide:

https://daktela.com/integrations/raynet