Smart telephony integration with Raynet CRM brings:

One-click calling from CRM

Start a call directly from Raynet CRM with a single click on the phone number.

Automatic contact opening during calls

When receiving an incoming call, the customer card automatically opens in your browser within Raynet CRM.

Complete call overview

All call information is automatically displayed for each contact in the CRM.

Contact synchronization

Contacts from Raynet CRM are automatically synchronized to the PBX phone directory.

Easy contact creation

If the caller’s number is not yet in the CRM, the system offers the option to create a new contact.

Call recordings

An activity record of type “Phone Call” is automatically created in the CRM. If the call was recorded, you can play the recording directly from the contact detail.