Introductory Provisions

1. We know that reading the Terms and Conditions isn’t the most exciting part. But please take a moment to read them carefully now, at the start of our collaboration. They’re here to clearly define the rules of the game—so you’ll know exactly what you can expect from us, and what we, in turn, expect from you in connection with the Contract we’ve entered into via our online platform at raynet.cz, raynetcrm.sk, or raynetcrm.com (collectively referred to as “our website”) or, where applicable, in paper form.

Who are we?

2. We are RAYNET Ltd, a trading company established in 2004 with over 19 years of experience. We are located in Ostrava - Poruba, at 6078/13 Hlavní třída, 708 00 Ostrava, Czech Republic. For the sake of simplicity in these Terms and Conditions, we refer to ourselves as "RAYNET," you as the "Customer," and these as the "Terms and Conditions."

Are you entitled to enter into a contract with us?

3. If you are entering into the Agreement on behalf of a Customer that is a legal entity, you represent that you have full authority to validly enter into such an Agreement. In such a case, we also assume that the primary responsibility for the exercise of rights and obligations under the Agreement, as well as for the User Account, lies with the statutory representative of that legal entity.

Agreement to these terms and conditions

4. By using our RAYNET CRM Software, you acknowledge that you have carefully read these Terms and Conditions, have read them in their entirety and agree to everything we have agreed to in them.

Single point of contact and content moderation

5. We further inform you that we have established a single point of contact in accordance with the DSA (Regulation 2022/2065 of the European Parliament and of the Council of 19 October 2022 on the Digital Single Market), which is the email address support@raynetcrm.com.
6. We also state that there is no moderation of our Users' content in the provision and operation of our RAYNET CRM.

Terms

What do we mean by certain terms?

1. Because we want to avoid any misunderstandings and we would like to use the same language, let's clarify what we mean by some of the terms we will use in the Terms below:
2. CRM Refers to the RAYNET CRM Customer Relationship Management software, which is owned by RAYNET and protected by copyright.
3. RAYNET is a trading company RAYNET s.r.o., ID No.: 26843820, registered office at Hlavní třída 6078/13, Poruba, 708 00 Ostrava, Czech Republic, registered at the Regional Court in Ostrava under file No. C 28180, where we are one of the parties to the Agreement as defined below. We are also the data controller of your personal data as a Customer as well as of individual Users. Furthermore, we are also the processor of the personal data of the Customer's (potential) clients.
4. The Customer is you, i.e. the person whom we have allowed to use the CRM.
5. A Contract refers to the agreement between you, the Customer, and us, RAYNET. This agreement may come into effect in two ways: either by you completing and submitting a registration form on our website, or through a traditional written agreement in paper form. Based on this Contract, we grant you access to use the CRM.
6. Online signing is a feature we provide to our Customers in cooperation with Digital Solutions, s.r.o., also known as DigiSign, to make it easier to sign contracts. This feature is subject to the terms and conditions outlined in these Terms.
7. The Terms and Conditions govern our mutual rights and obligations in providing CRM under the Contract. The Terms are an integral part of the Contract.
8. Instance is the designation for the Customer's account in CRM. An Instance is created by completing and submitting the registration form on our website.
9. User Account is an umbrella term that includes both "Used User Accounts" and "Free User Accounts". Within the management of your Instance, you can clearly see which of your User Accounts are currently used and which are free.
10. The User account used is an account with its own access data assigned by the Customer to a specific User for the purpose of using the CRM.
11. A Free User Account is a User Account that is not assigned to any particular User at any given time. These are User Accounts that we have blocked for you so that you can use them at any time and immediately assign them to your specific Users.
12. An Administrator Account is an account created by the Customer to manage the Instance and individual User Accounts. The administrator of the Administrator Account is also the User.
13. Email Tracking is a feature that allows you to track when emails are opened and when links within them are clicked, if you choose to enable it as a User. You are responsible for ensuring that you have the legal right to use Email Tracking; we are not responsible for this.
14. A User is a natural person, acting on the Customer's side, who logs into the CRM via their User Account. The User is a personal data subject according to Act No. 110/2019 Coll. on the processing of personal data.
15. The API connector is the CRM programming interface that allows working inside the CRM with data from third-party applications.
16. The trial period is a timeframe during which you, as the Customer, can use the CRM free of charge to explore its features and determine whether it meets your needs. The trial period lasts 30 days and begins when your CRM Instance is created.
17. The fee is a monthly or annual charge for the use of the CRM.
18. The billing period is one calendar month unless we have agreed that you will pay the Fee on a monthly basis. However, the billing period may also be one calendar year if we have agreed that you will pay the Fee annually.
19. AutZ. The abbreviation AutZ means the Copyright Act, i.e. Act No. 121/2000 Coll. as amended.
20. OZ. The abbreviation OZ means the Civil Code, i.e. Act No. 89/2012 Coll. as amended.
21. GDPR means Regulation (EU) 2016/679 of the European Parliament and of the Council.

What applies if something is different in the contract and something is different in the terms and conditions?

22. If we have explicitly agreed in writing, either in the Contract or in any of its addenda, on terms that differ from those set out in these Terms, the provisions in the Contract or addendum shall prevail. In all other cases, these Terms apply.

Trial Period and Paid Use

1. No one wants to buy a pig in a poke, so we offer you the opportunity to try our CRM for 30 days completely free of charge. We guarantee that these first 30 days do not involve any fees on our part and there is no charge for terminating the use of the CRM.

How long is the trial period?

2. The trial period lasts for 30 days from the creation of your Instance within the CRM.

What is the trial period for?

3. The trial period is intended to give you the opportunity to explore the CRM’s features in detail and to ensure that it fully meets your needs and is suitable for your intended use. As the Customer, you are responsible for testing the CRM, verifying its suitability for you, and confirming that it supports the outcomes you aim to achieve.

What happens to the data you put into the crm during the trial period?

4. If you choose to convert your Instance to a paid version, all data you have entered into the CRM will be retained. However, if you decide not to continue with us after the Trial Period, all of your data will be permanently deleted from the CRM 90 days after the Trial Period ends.

To what extent can you use crm during the trial period?

5. The extent of your use of CRM is governed by three basic elements - time, territory and quantity. During the trial period you can use CRM as follows:
1. Time scope: 30 days from the creation of your Instance;
2. territorial scope: unlimited;
3. quantity range: according to the number of User Accounts created.
6. All obligations and limitations that these Terms impose on the use of the CRM also apply to the use of the CRM during the Trial Period, except for those obligations and limitations that by their nature apply only to paid use of the CRM.

When does the trial period end?

7. The Trial Period will end if at least one of the following three situations occurs:
• The period under Section 3.2 of the Terms expires; or;
• You convert Your Instance to paid use of CRM.
• The administrator cancels the Instance via the CRM interface.

Paid Use of CRM

When and how can you convert your instance to paid use?

1. You can activate Paid Use Mode for your Instance at any time during the Trial Period via the CRM user interface. By doing so, you also expressly agree to pay the Fee for continued use of the CRM. If you do not convert your Instance to paid use during the Trial Period, you may still do so within 15 days of the end of the Trial Period.

To what extent can you use crm in paid usage mode?

2. The right to use CRM in paid usage mode is based on the fact that we have entered into an Agreement together, you have activated the paid usage mode within the user interface and you have paid the Fee at the same time. If all of these conditions are met, you are entitled to use the CRM to this extent:
1. time scope: the agreed period against recurring payments of the Fee;
2. territorial scope: unlimited;
3. quantitative scope: according to the number of User Accounts created.

Fee

How much will you pay?

1. The Subscription Fee amount for the use of the CRM Software is determined in one of the following three ways:
1. by the Price List available on our website if you have concluded the agreement with us by filling out and submitting the sign-up form on our website or;
2. by the Agreement, provided that we have concluded a physical written agreement.
3. in another way if we agree on it.
2. The amount of the basic Fee excluding additional services is calculated as the price per User Account for the given Billing Period multiplied by the number of User Accounts, taking into account clauses 4.3 and 4.4. Additional services are charged according to the Price List.
3. We make every effort to ensure that the CRM allows you to respond flexibly to your business needs, so you can purchase new User Accounts in the CRM immediately, even during a given Billing Period. However, you always purchase a User Account and pay the Fee for the entire Billing Period. Therefore, you are not entitled to a refund of any part of the Fee and the User Account will not be made available to you until the end of the Billing Period. We believe that you have enough paperwork as it is, so we do not want to burden you with an extra invoice each time you increase the number of User Accounts. Therefore, when you purchase new User Accounts, although you will see immediately within the CRM interface how much you will pay for them, we will reflect the price of the new User Accounts on your next monthly invoice, in which you will pay us retroactively according to the number of days you have had the new User Accounts purchased in that Billing Period. Your invoice for the next Billing Period will then include the newly added User Accounts in your subscription.
4. An exception applies to Instances with an annual subscription (i.e. a one-year Billing Period). Since a year is a long time, we will issue an invoice for any newly added User Accounts as soon as you purchase them. However, if you purchase them near the end of the subscription, specifically, during the 12th month of the annual Billing Period, we will apply the same invoicing method as for monthly subscriptions.
5. If you decide to upgrade your pricing plan during a Billing Period, the price difference for the remaining days will be calculated automatically and included in your next invoice. This applies even if you choose to switch back to a lower plan after a few days. If you have an annual subscription and switch to a higher pricing plan during the Billing Period, we will issue an invoice for the price difference immediately after the change. However, if the change occurs in the final month of your annual Billing Period, we will handle it the same way as with monthly subscriptions – the price difference will be calculated and included in your next invoice.
6. Prices are always exclusive of VAT.
7. As part of these Terms, you also expressly acknowledge and agree that the Fee is not linked to your actual use of the CRM during the relevant period. You pay the Fee in consideration of being allowed to use the CRM.
8. If you pay a Fee for our CRM, you will not be entitled to a refund of the Fee even if you stop using the CRM during the relevant Billing Period.

How will billing be handled?

9. We offer two billing options. We understand that the classic annoying billing cycle is unnecessarily burdensome for both you and us. As a solution we offer automated card payment. If for some reason it is important for you to keep the classic procedure, this is also possible. Payment by bank transfer can be set up in CRM in your Instance administration, and if this option is not available in your Instance administration, please contact our customer support who can enable this option for you.

Automated card payment

10. The first option " automated card payment " works by specifying your payment card in the CRM interface, in the settings section, under the item related to billing and invoicing. Each billing period, the right amount of money will be withdrawn from it and you will only receive the finished invoice. Of course, you can check this at any time, but otherwise you don't have to think about payments.

Payment by bank transfer

11. The second option is classic invoicing, where we send you an invoice to the email address you have entered in the billing and invoicing section. The invoice is due 14 days from the date of issue. The invoice issued has all the requirements of accounting and tax documents required by the effective legislation (especially the VAT Act). Since this method entails a higher administrative burden, it is charged according to the Price List (after all, matching payments is no fun and we would rather spend that time with you, our clients).

Sending invoices electronically

12. As a Customer, you hereby agree that invoices will only be sent to you electronically to the email(s) you have listed in the CRM in the billing and invoicing section, which you consider sufficient.

What happens if i fall behind on an invoice?

13. What happens if you pay us an invoice late depends on how much later it is. The key milestones are:
1. 3 days. If you are more than 3 days overdue on a properly issued invoice, your access to the CRM will be blocked. Once you have paid the amount due, access will be restored.
2. 60 days. If you are more than 60 days in arrears with payment of an invoice, your Instance will be cancelled. If you would like to reinstate it, we would need to agree in writing.
3. 150 days. If you exceed 150 days overdue on payment of an invoice, your Instance in CRM will be permanently deleted, including any data that is part of it.

Fair use of CRM

Abuse of the trial period

1. The Free Trial Period is a courtesy to our customers and is not intended to be used to avoid paying the Fee by anyone abusing it. We assume that this will not be the case for you, but if perhaps someone repeatedly abuses the CRM Trial Period in violation of good morals, we may block them from creating additional Instances and we may also seek compensation for damages incurred by us, including non-pecuniary damages.

Derechos de propiedad intelectual

2. The CRM as well as all software related to it are our intellectual property.
3. Nothing in these Terms shall be construed as an assignment or grant of any licence, sub-licence or other right of use within the meaning of the TOS in respect of those parts of CRM that we provide to you as a service, except as set out in clauses 5.4 and 5.6 of these Terms. You are entitled to use the CRM and related services, but you are not entitled to reproduce, download, install or distribute the software solutions in any way. Nor do you have the right to incorporate the CRM into other software without our written consent.
4. It may happen that during the term of the contractual relationship under these Terms and Conditions, any performance that is protected under copyright law (in particular a work or database) or any other protected intangible asset is created. It may even be the case that if you help us to create a CRM extension or a new feature, for example, you will be a co-author of that extension, feature or similar creation from a legal perspective. In such a case, you agree that such a feature automatically becomes part of our CRM, that we exercise all rights to it, and that these Terms apply to your use of such a creation.
5. Provided that you breach the obligations set out in the preceding paragraph, then we shall be entitled to withdraw from these Terms and to claim damages from you, including non-pecuniary damages.
6. An exception to the provisions of paragraph 5.3 of these Terms is the API key that you may obtain in your User Account, which is a copyrightable work within the meaning of copyright law. Therefore, by registering your User Account, we grant you a license to exercise the right to use the API Key in the form in which it is available at that particular time. The license is granted on a non-exclusive basis, for the duration of the contractual relationship under these Terms (but no longer than the duration of the ownership rights in the API Key), solely for the purpose of using the API Key in accordance with these Terms and in a manner consistent therewith. The license is granted for the worldwide territory. The API Key is made available to the User either through remote access (via the User Interface) following registration of the User's User Account. The User is not entitled to grant a sub-license to third parties, nor to assign the license to a third party. The license fee is included in the Fee.
7. If, as part of the provision of services under these Terms, any performance that is protected under the Copyright Act (in particular a work or database) or as any other protected intangible asset is created, such performance shall become part of the CRM and the Terms of Use of the CRM shall apply to such assets.
8. Please note that the conclusion of the Agreement does not grant you or any third party any rights to the trademarks or other industrial rights of RAYNET or any other third party.
9. If you write a review on our website or social networks that could be considered a copyrightable work within the meaning of Section 2 of the Copyright Act, you grant us, at the moment of submitting the review, the exclusive right to use such work in its original or modified form, in an unlimited territorial and quantitative scope, for any use and for any purpose, for the duration of the copyright term. We are under no obligation to use the license. Further, we may sublicense and/or assign the license to any third party without restriction to the extent of such license, which you expressly agree to by submitting a review. For the avoidance of doubt, the license includes the exclusive right to publish, modify, alter, combine with another work or incorporate into a collective work, to process such review, including translation (e.g. into another language), including through a third party, to publish the review under our company name, to which you agree.
10. Please note that we may also publish your review on our website and social media. We also hereby notify you that any such posting may include the name (or nickname) you used when submitting your review.
11. Please also note that RAYNET may use any of the Customer's trademarks, company names, logos and trade names to identify the Customer as its client in marketing materials, on its websites, in presentations or within CRM. For this purpose, the Customer grants RAYNET a non-exclusive, worldwide license to use such marks for the duration of the contractual relationship under these Terms.
12. If you do not want us to continue using your brand, company, logo or trade names or your review, just write to us at support@raynetcrm.com and we will not use them in this way.

Keep your access details confidential

13. You are only authorised to use the CRM in person or through authorised persons. Please keep your User Account access details confidential to prevent their misuse by third parties. Should you breach this obligation, you will be liable to us and others for any harm caused by such misuse.

Limitations of use

14. We want our services to work flawlessly for all customers, so as one of our measures we must set usage limits that serve to make our services usable by all. A detailed breakdown of each limit can be found at https://raynetcrm.com/pricing/#limits.

Limit on the number of records

15. We include the sum of the following in the records limit:
1. All records registered in the Directory
   • Clients,
   • Contact persons,
   • Leads;
2. All records registered in the Store
   • business cases,
   • Products,
   • offers,
   • orders,
   • invoices,
   • projects;
3. all records recorded in Activities
   • tasks,
   • Meetings,
   • events,
   • emails,
   • phone calls,
   • letters.
16. You will be notified in your Instance if you are approaching the limit of your pricing plan with the total number of records. Once you exceed the limit, you will not be able to create new records. At the same time, the system will allow you to increase your limits by moving to a higher plan. If you encounter limits on the highest plan, we will contact you to arrange a solution that is most beneficial to you given your current and future needs.

Daily limit when using the api connector

17. The daily limit of requests when using the API Connector is set according to the pricing plan selected. For a specific schedule, please visit https://raynetcrm.com/pricing/#limits. If the limit is exceeded, access will be blocked for that day. By mutual agreement, the limit can be increased, but this involves increased infrastructure costs for us, which results in us having to reflect this increase according to the Price List.
18. If you use the API in an excessive manner, by which we mean a download volume greater than 100 GB per month, or place an unreasonable load on the system that would threaten to limit other customers, we will ask you to remedy this. In the event that remediation is not made by you within 5 business days of our request, we reserve the right to disable your Integration.

Customer support

19. The willingness of our customer support to help you with any problem is bottomless, but there are still only 24 hours in the day. Thus, we are able to guarantee each User 1 hour of chat, email or phone support per month. The level of customer support is based on the pricing plan you choose. A detailed schedule can be found at https://raynetcrm.com/pricing/.

Inviting other users and responsibilities

20. If you decide to invite additional Users to your Instance (or assign additional Users to Free User Accounts), they will use their own User Account with their own access data. However, only one User is authorized to use a User Account and sharing it between multiple persons is not permitted, even in the case of their successive use. This measure serves to protect security, compliance with the licensing model and ensure the proper functioning of the CRM. RAYNET reserves the right to verify compliance with this provision and, in the event of its violation, notify the Customer and propose a solution, including adjusting the scope of licenses.
21. You are responsible for informing any Users you invite to your Instance about these Terms and for making them aware of their rights and obligations under them. This is in your own interest, as you are liable for ensuring that invited Users comply with these Terms. If a User you invite causes us any damage (including non-material damage), particularly through a breach of these Terms, you will be held liable for that damage as if you had caused it yourself.
22. You may also set the permission levels of the Users you invite to your Instance. Each level distinguishes the range of CRM features that a given User can access in the Instance. The permission levels (security levels) you can choose from are described in your Instance, under Settings > User Accounts.
23. We are not liable for any damage that you incur because a User had different permissions than you thought (e.g. if you forget to reconfigure the basic permission settings of a User who then fails to perform a specific action in CRM in time due to insufficient permissions and you incur damage or lost profits).
24. We are also not liable for any damage caused to you by a User you have invited to your Instance.

Sending emails

25. You can send emails through your User Account. However, it is your responsibility to ensure that you send emails only to recipients whose personal data you have obtained lawfully—in particular, in compliance with the GDPR and other applicable legislation. While we provide you with tools to support lawful communication, we do not monitor or control the legal basis on which you send each individual email.
26. We reserve the right to review email usage at any time in order to meet our legal obligations. If you are unable to demonstrate a valid legal basis for using the personal data (i.e. email addresses) you have collected, we may suspend your User Account until proof is provided, or delete the relevant email contacts from the distribution database within the CRM
27. We are not required to include certain mandatory elements in your email communications under GDPR, such as an unsubscribe footer for commercial communications, etc.
28. The collected database of email contacts belongs to you, you do not transfer any rights to this database to us.

Backups

1. Few things are as scary these days as the thought of losing hard-earned business data, which is why we pride ourselves on quality backups.

How do i back up my data?

2. As RAYNET, we perform daily backups of the data you store in your CRM. The backup is usually done at 02:00. CET/EDT
3. We keep individual backups for a minimum of 90 days after they are created. If technically possible, even longer.
4. Please note that for technical reasons, data for Instances that have been blocked, cancelled or are awaiting irreversible deletion are also backed up in this way. You agree to this as a Customer.

How do i access my backups?

5. To request a backup of your data, please send an email to: support@raynetcrm.com. We will then send you information about the procedure for downloading your data backup to the email address you provided in your request (or to the address from which the request was sent). We will then send the backup itself to you via data box or to your e-mail and password by SMS to the phone number provided in the application.

In what format will you receive the backup?

6. Based on the above request, we will forward the data backup to you as:
1. A copy of the database in SQL format;
2. A copy of attachments and files in a compressed archive.

Provision of data backup to the customer and other sensitive operations on request

7. We want to protect your sensitive data as best as possible, so if you ask us to provide a backup of your data or to perform any other operation related to accessing your data, we must verify that the person who is authorized to do so is actually requesting it. We use one of the following methods to do this:
1. Certified Signature. A request with a certified signature.
2. Data box. A request sent via your mailbox.
3. Online signature via CRM and possibly a video call. The application is signed via the CRM module " Online document signing ".
4. Electronic signature with time stamp. In this case, the application is signed in electronic form (PDF) with a guaranteed electronic signature based on a qualified certificate and bearing a qualified time stamp. Such an application must be accompanied by a qualified certificate on which the signature is based, containing the unique identifier of the signatory (namely IK MPSV).
5. In any other way that allows us to unambiguously and traceably verify the identity of the person acting on behalf of the Customer.
8. We recognize only the Customer or in the case of a legal entity, any of its executive officers as authorized to request an advance on the Customer’s behalf. The Customer may also grant a power of attorney for this purpose to a third party, provided the signature is certified. In the case of a legal entity, only individuals authorized to act on its behalf, typically the managing director, may issue such a power of attorney.
9. If you wish, you can let us know that in your case we should not use any of the methods listed under b.), c.), d.) or e.) of clause 6.7 to verify your identity, or you can narrow the range of persons who are authorised to request the deposit on behalf of the Customer (if you would like to expand the range of such persons, you must send us such a request in writing with a certified signature of the person authorised to act for the Customer). If you would like to narrow the range of persons by another person meeting the definition in clause 6.8, that person must agree to this, otherwise we will not comply with the request.
10. Where we consider it necessary, we may insist that your request be accompanied by a certified signature of a person authorised to act for the Customer. If you are a legal entity, we may insist that you act for the company in the manner registered in the Companies House (e.g. multiple directors together or separately).

Will you pay anything for providing the advance?

11. As a Customer, you are entitled to a free data backup once every 6 calendar months. The provision of each additional data backup will be charged in accordance with the Price List in force at the time you request the data backup.

Service availability, liability, technical requirements and updates

What availability of the service do we guarantee?

1. We guarantee the availability of the CRM to you to the extent of 99.50% in a calendar month.

What are you entitled to if the availability is not what we guarantee?

2. If the availability is not at the level we guarantee in clause 7.1 of the Terms, you have the following claim against us:
1. availability of 98.00 - 99.49%: entitlement to a discount of 35% of the Fee for the Billing Period that began in the relevant calendar month.
2. availability below 98.00%: entitlement to a discount of 50% of the Fee for the Billing Period in question.
3. In the event that the Billing Period is one year, the discount under the previous points a. and b. shall be calculated as a discount on 1/12 of the Fee for the Billing Period. Thus, the discount will only be granted on the pro rata portion of the Non-Availability Fee in a particular calendar month. If the CRM is not available at the rate we guarantee in clause 7.1 of the Terms for a further calendar month, you will again be entitled to a discount on 1/12 of the Charge for the Billing Period, and so on.

Regular maintenance

3. In order to improve the Service, we carry out regular maintenance of the CRM, which means that access to the CRM may be temporarily restricted or even excluded for a short period of time. We carry out regular maintenance as a matter of principle outside normal working hours (08:00 - 17:00 CET / EDT) in order to restrict you as little as possible. The period of scheduled maintenance is not included in the limit for CRM availability under clauses 7.1 and 7.2 of the Terms, which you expressly acknowledge. We will inform You of when periodic maintenance will take place by means of a notification displayed in the CRM user interface.

When are we not liable for damage or unavailability?

4. We are not liable for the unavailability of the CRM, even in situations caused by circumstances that exclude liability. These are circumstances beyond our control that prevent us from fulfilling our obligation. This does not apply to situations where we could have avoided or overcome such obstacles or where we would have been aware of such an obstacle at the time our obligation arose.
5. Examples of obstacles which may be regarded as circumstances which exclude our liability include the following:
1. A strike, if the event occurs as a result of third parties organising it;
2. Terrorist attack;
3. Wars, civil and military disturbances, blockades, insurrections, riots, epidemics, quarantine restrictions;
4. Lightning strike, earthquake, fire, storm, flood, landslides;
5. Events resulting in a state of emergency or other restrictive measures by governmental authorities, regional health stations or other institutions, directly or indirectly affecting RAYNET's operations.
6. We are not responsible for the features, functionality or defect-free nature of the individual software that you use as integration or configuration (interfacing with certain software / services / SaaS) to work with the CRM. This responsibility is borne by the suppliers of the additional software, with whom you must enter into a separate contract. The unavailability of any of the integrations or configurations will also not count towards the guaranteed availability of CRM under clause 7.1 of these Terms.
7. You acknowledge and agree that we shall not be liable for any financial loss incurred due to suspension of the CRM due to updates or necessary maintenance.

Additional services

8. The CRM may incorporate additional services provided by third parties (e.g. geolocation of registered addresses, mapping documents, currency exchange rates and data from business registers). As we do not provide these services, we are not liable for the accuracy, truthfulness, completeness or timeliness of the information you receive when using these additional services, nor are we liable for any damage that may be caused to you by the failure of these additional services. The unavailability of any of the Additional Services will also not count towards the availability under clauses 7.1 and 7.2 of these Terms. You as the Customer expressly acknowledge this entire point.

Website content

9. We are not liable for the content or defects of websites or services linked via hyperlinks that you place directly in the CRM or in any other part of your system, as we are not in any way involved in the creation or maintenance of such content. This provision does not apply, of course, to hyperlinks that lead to our own website.

Technical equipment

10. You are obliged to ensure that you have adequate technical equipment to enable you to use the features of the CRM in accordance with these Terms. Before you use the CRM, you must check that your technical equipment complies with the technical requirements of the CRM, which can be found on our website in the Technical Requirements section.

Changes to the crm

11. We reserve the right to modify the content and features of the CRM at any time, including adding or removing functionalities. These updates are applied automatically, and these Terms apply equally to the updated version of the CRM. As the CRM is provided “as is,” you cannot reject such changes. Naturally, we will inform you of any updates in a timely manner—either via email, through our website, or directly within the CRM user interface.
12. If you do not agree to a change to the CRM as described in the preceding paragraph, the Agreement between us will terminate as of the effective date of the change. In such a case, you are entitled to request a backup of your data. You may object to the change by cancelling your Instance in accordance with clause 8.5 of these Terms.

Responsibility for a working email address

13. You are responsible for ensuring that the email address provided in your CRM administration is functional and capable of receiving emails from us. If your email address becomes non-functional for any reason, you are required to update it and provide a valid, working email address in your CRM administration.
14. We will not be liable for any damage caused in connection with the address provided in the administration of your CRM not working or if it is not possible to deliver emails to it (e.g. if you mark one of our emails as spam and we are then unable to deliver emails to you properly). We may deliver update notifications or invoices to your email. It is in your interest that everything works as it should.
15. You, on the other hand, are responsible for ensuring that your email address is fully functional and you are obliged to indemnify us for any damage we incur as a result of the email address provided in the administration of your CRM not working (e.g. if we are unable to deliver an invoice to you because of this).

Duration and termination of the contractual relationship

When does the contract end?

1. The contract will terminate in the following cases:
1. The expiry of the period for which it was agreed;
2. by termination by us;
3. withdrawal by us;
4. cancellation of the Instance by you;
5. if Your CRM Instance is cancelled by You in the event of a delay in payment of the Fee of more than 60 days;
6. if you express your disagreement with the new wording of the Terms (see clause 9.2 of the Terms).

Notice from us

2. We may terminate the Contract without stating a reason, subject to a notice period of twelve months, which begins on the first day of the month following the month in which the notice is given. The notice will be sent to you either by post or via data mailbox. If sent by post, it will be delivered to your registered office (if you are a legal entity or a self-employed natural person) or to your residential address (if you are a natural person). If the notice cannot be delivered by post, it shall be deemed delivered on the third day after it is handed over to the postal service provider, which you expressly acknowledge. The Contract will terminate upon the expiration of the notice period.

Withdrawal by us

3. We are entitled to withdraw from the Contract by unilateral declaration in the event that you seriously breach any of your obligations under the Contract, in particular if you use the CRM in a manner that is contrary to this Contract or to your obligations under the law and other generally binding legal regulations. In such a case, we shall be entitled to claim compensation from you for the damage caused thereby, including non-pecuniary damage.
4. Upon withdrawal, the Agreement shall terminate with effect from the date on which we deliver the notice of withdrawal to you. With regard to the rules for the delivery of the withdrawal, the provisions on the delivery of termination notices contained in clause 8.2 of the Terms and Conditions shall apply mutatis mutandis.

Cancellation by you

5. As a Customer, you are entitled to cancel your CRM Instance at any time via the CRM interface. Cancellation of an Instance will also terminate the Contract itself, with effect on the last day of the paid Billing Period.

Cancellation for late payment of fees

6. If there is a delay in payment of the Fee of more than 60 days, the Contract will be terminated with effect from the date on which the delay of more than 60 days occurred. Your CRM Instance will then be cancelled unless we agree otherwise in writing.

Advance payment on termination

7. In the event of Contract termination, the most recent data backup will be provided to you free of charge, provided that you request it in writing in accordance with clause 6 of these Terms.
8. However, in order for us to provide you with the aforementioned backup, you must request it within 80 days of the termination of the Contract. If you request it later, it will most likely no longer be possible as the data will have been irretrievably deleted by that time.

Changes to the Terms and the amount of the Fee

1. In order to provide you with the best and most reliable service, we cannot do without the ability to change the wording of these Terms from time to time. Accordingly, the Terms may be unilaterally amended or cancelled by us in writing. However, you do not need to worry, you will be notified of any changes well in advance and you will have the opportunity to respond if you disagree with them. No unpleasant surprises!

Process for changing the terms and conditions

2. We will always notify you of changes to the Terms at least 15 days before such changes take effect, by way of a notice in your Instance, by way of a banner on our website, or by the email address you provided when you registered or that you set up in your CRM User Account as your primary email address. In the event that You do not agree to a change to the Terms, You have the right to withdraw from the Agreement by cancelling Your Instance as set out in clause 8.5 of these Terms. If You continue to use our CRM and other Services after the effective date of the change to the Terms, You will be deemed to have accepted the change to the Terms.

Unilateral fee change

3. We are entitled to change the amount of the Fee and other items set out in the Price List with the sole exception of fixed term contracts. We will notify you of a change in the amount of the Fee in a manner similar to that set out above for notification of a change to the Terms. The only difference is that we will always give you at least 30 days' notice of such change before it takes effect.
4. The new Fee amount will be binding on You at the beginning of the first Billing Period following the expiration of that period. In the event that You do not agree to the change in the Fee Schedule, You have the right to withdraw from the Agreement by cancelling Your Instance in accordance with clause 8.5 of these Terms. In the event that You continue to use Our CRM and other Services after the effective date of the changes to the Price List, You will be deemed to have accepted the change to the Price List.

Unilateral change of limits

5. We may change the schedule of individual limits available at https://raynetcrm.com/pricing/#limits at any time. We will notify you of the change in a manner similar to that set out above for notification of a change to the Terms. In the event that You do not agree to the change to the Limits, You have the right to withdraw from the Agreement by cancelling Your Instance in accordance with clause 8.5 of these Terms. In the event that You continue to use Our CRM and other Services after the effective date of the change, You will be deemed to have accepted the change.

Privacy Policy

Raynet is the data controller of personal data

1. We will process your personal data as a Customer and other related data and information in accordance with our Personal Data Processing Policy.

Processing agreement

2. Raynet is in the position of a data processor in relation to the personal data entrusted to you by your Customers and entered into the CRM. Along with the Agreement and these Terms, we also enter into a Data Processing Agreement, which forms Schedule 2 to these Terms, which provides more details on how your personal data is processed.

Online Signing Terms and Conditions

Introductory provisions

1. To help you put an end to the bureaucratic ping pong associated with signing contracts, we have put together a feature in the CRM to make life easier for your sales staff. Online signing. You and your clients can now sign documents in a simple online environment.

Where to find online signing

2. In order to use Online Signing, you need to move your Instance to paid usage mode. You can then find the Online Signing tab on the detailed record tab. This tab will appear automatically and you don't need to turn it on in Settings. The Online Signing tab can be found on the following records:
1. Client;
2. Contact person; Contact person;
3. Business Case;
4. Offer;
5. Order.

Is there a manual somewhere?

3. The online signing process itself is quick and easy and will guide you. But if you still need help, you can find clear instructions here.

What online signing is all about

4. The essence of Online Signing is that we are able to determine, through two-step verification (mobile phone and email), which person signed the document and at what point in time. At the same time, the signature creates evidence of when the person signing expressed his or her will. This is important, for example, to determine when a contract was concluded, an order was received or an invoice was signed.

Compliance with the eidas regulation

5. The Online Signature procedure described is fully compliant with eIDAS (European Union Regulation 910/2014 on electronic identification and trust services for electronic transactions in the internal European market). This ensures that the online signature is secure and valid throughout the EU.

Online signed contract as proof

6. We certainly do not wish you any disagreements or disputes, but it is good to know that documents signed by Online Signing can be used as evidence in legal or administrative proceedings. They are as binding as if you had signed them in writing.

The period of time for which the document can be signed

7. During the Online Signing setup process, you can set the length of time that a document can be signed. At the same time, you can also set a reminder of the expiration of this period. If you do not have your periods set, count on the default setting of 7 days.

Liability for damages related to omissions

8. We will not be liable for any damages arising in connection with the omission to set a longer or shorter period of time for which a document can be signed (e.g. if the period for signing a document expires).

Limitation of damages related to online signing

9. If we cause you any damage in connection with Online Signing (other than as set out in the preceding paragraph), we will only be liable to you for actual damages up to a maximum of one Monthly Plan Fee.

Archiving and review of signed documents

10. Your signed documents will be archived by DigiSign for a period of 3 years after signing. While using our CRM, you can access your archived documents in Settings - Extensions - Electronic Signature of Documents - View Overview.

How to retrieve archived documents when you stop using crm

11. If you stop using our CRM, you can request archived documents by emailing us at support@raynetcrm.com. In order to request an archived document, you must know the envelope (document) identifier, which can be found either in your email or in the audit message that is generated when you sign.

Free online signing

12. No one wants to buy a pig in a poke, so you can try Online Signing for free. Every month. On up to 4 documents.

Price of online signing - monthly plan

13. We provide Online Signing over 4 documents per month on a fee-based monthly plan. When you love Online Signing and 4 documents per month is not enough, set up a monthly plan that suits you in Settings - Extensions - Electronic Document Signing. You can then increase it further as needed.

Reduce the monthly plan

14. If you need to reduce your monthly plan for any reason, you can do so in the same way as an increase, in Settings - Extensions - Electronic Document Signature. If you would like to downgrade a customized plan, please contact our customer support.

Customized monthly plan

15. We understand that life brings situations that require a tailored quote. That's why when you need to sign a large number of documents, we will tailor a quote that fits you like a glove. We will mutually agree on it.

Invoicing in the context of online signing

16. As far as Online Signing invoicing is concerned, you will find it as an additional item on your regular monthly invoice. No extra invoices!

Termination of the monthly plan

17. If you decide to stop using Online Signing, you can terminate the entire module at any time in Settings - Extensions - Electronic Document Signature.

Online signing and personal data

18. You can find out how we process personal data during Online Signing in the Personal Data Processing Policy or in the Processing Agreement (see clauses 10.1 and 10.2 of these Terms and Conditions).

Changes to the price and terms of online signing

19. We may change the monthly plan price, terms and features of Online Signing in a similar manner to the price, terms and features of CRM. The rules for changes to the price, terms and features of the CRM, including the provisions for notification of changes or liability, apply mutatis mutandis to Online Signing. Please refer to Sections 7 and 9 of these Terms for more information.

Digisign rules

20. For details on how long your document will be archived, how long your signature verification certificate will be valid, how the actual verification process works, how secure the process is, etc., please refer to the DigiSign Terms of Use, available at: https://drive.google.com/drive/u/0/folders/1QSgDK3Q9exGgG5Fri0nixyzXNNnVi-_4

Availability of online signing

21. Please note that the availability of Online Signing may depend on the country in which you are located, which you expressly acknowledge. The same applies to the legal and/or factual features of Online Signing.

Customer liability

22. You are responsible for making your own enquiries regarding the compliance of the Online Signing with the applicable legislation in the location in which you are located. Before and during the first use of the Online Signing, you are obliged to find out, in particular, in the light of the previous sentence, information regarding its binding, validity, effectiveness, nature and the rights arising from it.

Raynet's liability

23. RAYNET shall not be liable for the accuracy, validity and completeness of the information claimed by it regarding the Online Signing elsewhere than in the Czech Republic.

Final Provisions

1. Relations under the Agreement shall be governed by Czech law and within its framework the CC. The Agreement may be drawn up in different language versions for the needs of Users in different countries. However, the contractual language shall be the Czech language, and in the event of any inconsistencies, interpretative conflicts or differences between the language versions of the Contract, the Czech version shall be the governing and binding language. We have also agreed that the application of the conflict of laws rules of private international law and the United Nations Agreements on Contracts for the International Sale of Goods shall be excluded.
2. The rights and obligations set out in Article 5 of these Conditions and Clauses 7.4 - 7.9 and 8.7 - 8.8 of these Conditions shall survive termination of the Contract.

Which court will decide?

3. The courts of the Czech Republic shall have jurisdiction over any disputes arising out of or in connection with this Agreement, the use of the CRM. As a Customer, you also expressly agree that the District Court in Ostrava, or the Regional Court in Ostrava in cases where the jurisdiction of the Regional Court in the first instance is established, shall have local jurisdiction to resolve any disputes and claims related to the use of CRM (and related to the Agreement).
4. These Terms do not create any obligations on our part other than those set out in these Terms.

Salvatore clause

5. In the event that any provision of these Terms is invalid or unenforceable, the validity and enforceability of the remaining provisions of these Terms shall not be affected. They shall remain valid and enforceable subject to the terms and conditions set out therein.
6. The terms of the Agreement and these Terms constitute the sole and entire agreement between us relating to CRM and fully supersede any prior representations, negotiations, undertakings, reports or advertising relating to CRM.

Attachments to the terms and conditions

7. Annex 1 to these Terms and Conditions includes the Price List, which is otherwise available in its current version on our website.
8. The Personal Data Processing Agreement is attached as Schedule 2 to these Terms and is available on our website in its current form.

Effect of the terms and conditions

9. These Terms shall take effect no later than 1 August 2025.