Security and Data Protection
    We have seven specific guarantees that ensure everything you put into your Raynet CRM is safe. We take security seriously. See for yourself.

    1. Physical Data Security (Data Center)

      1. The operation of Raynet CRM is secured by one of the largest and most modern IT infrastructures in the world - Amazon Web Services (AWS). The AWS data centers rank among the best in physical and software security. They are able to withstand critical situations such as natural disasters, massive hacker attacks, electrical failure. Regular stress and penetration tests are a standard practice.

    2. Security in the App

      1. In order to ensure data protection, it is necessary to make sure only authorized personnel have access to each group of information.
      2. Access to the app itself is protected by a unique username and password or, with the Enterprise plan, through authentication via Single Sign-On (SSO) using a Google account or Microsoft Entra ID.
      3. In addition, you can set two-factor authentication (Authy, Google Authenticator), expiration, or password quality (length, special characters, upper and lower case).
      4. Raynet CRM has a simple tool for managing user roles and groups. It allows you to define permissions for data access to individual users or groups of users.
      5. All data transmissions are encrypted by TLS protocol.

    3. Data Insurance

      1. In the area of data protection, we go further than is common with the largest ICT service providers. All data stored in the Raynet Cloud CRM is insured against damage, theft, or leakage up to 5,000,000 CZK. The exclusive insurance policy was signed with international insurance company Colonnade.

    4. Backup

      1. Every day, we do a complete backup of all data and files. The backups are archived with at least a 90-day history and if technically possible, even longer. For more information, see Section 6: Backups in the Terms of Service.

    5. We Keep Your Data in Line with GDPR

      1. You store your client's data in Raynet CRM in accordance with the GDPR. We also guarantee this in the Data Processing Agreement. Raynet even includes a set of features that help you properly store your clients' personal data.

    6. ISO 27001

      1. We protect your data in Raynet CRM against potential cybercrime, personal data breach, misuse, theft, and virus attack. We have obtained ISO 27001 certification for the systematic and legislatively correct classification of large amounts of information. By complying with this standard, we guarantee data security and reduce the risk of leakage of sensitive information.

    7. Employee Training

      1. We systematically build security awareness among all our employees, which includes regular training. Of course, we also use VPNs to connect securely to our organization outside the internal network.
    More information about our security and organizational measures can be found in the under Technical and Organizational Measures in paragraph 8, Appendix B and also in the , section 9 What measures have we taken to protect your personal data.
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